Support

Last updated: October 1, 2026

Contact us

Write to us about problems with the app, questions, feedback and ideas for new features. In Pero, this page opens from Settings → Support. Pero is made by Oleh Chausov, an individual developer in Kharkiv, Ukraine.

To help us help you, please include:

what happened, and what you expected to happen;
your Pero version (iPhone Settings → General → iPhone Storage → Pero);
your iPhone model and iOS version.

Please don't send voice recordings or the text of your dumps.

Restore purchases

Pro belongs to the Apple Account that bought it. On a new iPhone, or after reinstalling Pero, tap Restore purchases on the paywall or in Settings. Make sure you are signed in to the App Store with the same Apple Account. If you see "No active Pero subscription found on this Apple ID.", there is no active Pero subscription on the Apple Account you are signed in with.

Manage or cancel your subscription

Apple manages your subscription. To change plans or cancel:

in Pero: Settings → Manage subscription (shown when you have Pro); or
on your iPhone: Settings → your name (Apple Account) → Subscriptions → Pero; or
online: apps.apple.com/account/subscriptions.

To avoid the next charge, cancel at least 24 hours before the current period (or the free trial) ends. Deleting Pero, or using Delete all data, doesn't cancel your subscription. More in the Terms of Use.

Refunds

Apple handles all payments and refunds, and we can't give refunds ourselves. To ask Apple for a refund, follow Apple's refund steps.

Turn off AI processing or usage stats

To stop sending your dumps to the AI, turn off Settings → AI processing. This row appears after you agree to send dumps to the AI. After you turn it off, nothing more is sent, and your next dump asks for your permission again. You can still add tasks by hand.
To stop usage stats, crash reports and the ad conversion code for Apple, turn off Settings → Share usage stats. Sending stops once your iPhone is online; a code already given to Apple may still be reported.

The Privacy Policy explains what each one sends and to whom.

Delete all your data

Open Pero, tap Settings at the top of your plan, then Delete all data, and confirm with Delete all data. You need an internet connection. This deletes your data on your iPhone and on our server, and asks our providers to delete it too. It doesn't cancel your App Store subscription. Details: Privacy Policy — Delete your data.

Notifications don't arrive

In Pero, open Settings and look at Notifications. If it says Off, tap Turn on. If notifications are turned off in iOS, the button is Open iOS Settings: tap it and allow notifications for Pero.
Check the time in Settings → Morning plan.
Task reminders come only for tasks that have a time.
A Focus mode on your iPhone can hide notifications. Check iPhone Settings → Focus.

Reminders are set on your iPhone, so they work without internet.