Provided for Apple App Review Guideline 5.1.2(i) and for users.
Pero's core loop runs on third-party AI models hosted outside your device:
Only your content (audio, transcripts, typed captures, task and note text) and a random request ID. Your name, email and sign-in identifiers are never sent to AI providers. Providers are used under API terms that do not allow training on your content. Pero does not train models on your content.
The backend refuses AI requests until your account has an AI-processing timestamp. It is set when you pass the microphone step of onboarding, whether you allow the microphone or choose to type instead. There is no in-app switch to turn AI off while keeping the account; to stop processing, delete your account (Settings, Account, Delete account) or email support@pero.day.
AI output can be wrong. Pero shows a tilde next to fields it guessed and lets you correct every result from the receipt card. Pero does not use AI to make decisions with legal or similarly significant effects on you.
Use the support page or email support@pero.day with the approximate time of the capture. We do not keep the audio, so include what you said if you can.