Write to us — the person who makes Pero will reply, usually within one or two business days.
support@pero.dayCheck microphone access: iOS Settings → Pero → Microphone. Make sure you're online — recognition needs a connection. If recordings cut off, try speaking a little closer to the phone.
Allow notifications: iOS Settings → Pero → Notifications. Check that Focus modes (Do Not Disturb, Sleep) aren't silencing Pero, and that the briefing time in the app's settings is right.
In the app: Settings → "Restore purchases". Make sure you're signed in with the same Apple ID the subscription was bought with. If that doesn't help, email us with the receipt from Apple's confirmation email.
In the app: Settings → Account → "Delete account". This deletes everything, permanently. Details and a fallback method are on the account deletion page.